We’re looking for an energetic field technician to be an ambassador for the company to our customers. Our field technicians serve as the face of the company with our customers, representing RSS values and providing exceptional customer service when our customers need it most. Regional Field Technicians are the superhero to our customers – fixing serious customer problems and bringing new equipment installations to fruition. This is a really unique role that combines physical work with technical skill.

Help Desk is a challenging job, but it’s worth it when you help a customer solve a problem and save the day

You’ll be the first point of contact for clients when there’s a problem and the person they look to for a solution. This is unscripted, actual troubleshooting—concierge service, not a call center. You’ll become a master of 25+ technologies and apply them in different situations in our customers’ restaurants. As a critical member of a collaborative team, you will encourage teammates, learn and problem solve together, fuel training to directly support over 2000 customers. The most important qualification is exceptional, passionate, and motivated customer service. A quick second would be a meticulous follow-up to ensure customer issues are resolved.